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Worksheets to help you put
Relationship Marketing
to work on your web site

These worksheets, adapted from The Streetwise Guide to Relationship Marketing on the Internet, can help you and those involved in planning and producing your web site develop the information and incentives needed for customers at each level of the Customer Development Cycle.

Basic Information Development
Use this worksheet to identify your market's information needs.

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Five-Stage Information Planner
Use this worksheet to develop the Open Content, Incentive and Premium Content for each stage of the Customer Development Cycle

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Stage 1
Awareness
This worksheet will help you develop the tools and incentives needed to motivate past customers to become your advocates or ambassadors.

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Stage 2
Comparison
This worksheet will help you develope Open Content, Registration Incentives and an E-mail for the Comparison, or competitive stage of the Customer Development Cycle

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Stage 3
Transaction
What incentives can you provide to encourage prospects to make an immediate purchase?

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Stage 4
Reinforcement
 Use this worksheet to develop ideas that will encourage customers to become customers for life.

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Stage 5
Community
Use this sheet to develop tools and incentives to motivate your satisfied past customers to become your advocates or ambassadors

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